Hi and welcome back to another edition of our newsletter. This week, we're seeing how AI platforms plan to make money from shopping. OpenAI has put a number on Instant Checkout: 4% per transaction. That fee compares favourably to Amazon. But there are other costs merchants should weigh too.

Kole

Feature

OpenAI will take 4% of every sale Shopify merchants complete through Instant Checkout, the feature that lets ChatGPT users buy products without leaving the chat window.

For shoppers, it’s designed to reduce friction and time. For merchants, they’re only charged when a sale happens, not on CPC or CPM, as with most digital advertising.

At 4%, OpenAI’s fee is modest by industry standards. It sits well below Amazon’s referral fees. Framed against Meta and Google ads’ cost per acquisition costs, it can look even cheaper.

Merchants still handle fulfillment, refunds, and support. But they can't auto-enroll buyers into email lists without explicit opt-in.

Without on-site upsell opportunities, automatic marketing opt-in, or behavioral data for retargeting, customers generated via ChatGPT will likely be harder to monetize beyond the first transaction.

The downsides to agentic commerce could present longer-term. Channels that start as incremental/optional often become essential once shoppers congregate there. If Instant Checkout on ChatGPT follows that arc, more commerce moves away from branded sites, where design, storytelling, and experience create differentiation.

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